Refund policy
RETURN AND REFUND POLICY
Last Updated: September 9, 2026
At Quyium Skin, we believe customers should know exactly what to expect if they need to return a purchase. This policy describes our return period, product eligibility standards, shipping responsibilities, refund process, and special conditions that may apply to skincare, beauty, and personal-care merchandise.
Please review this policy before completing your purchase.
1. 30-Day Returns
Eligible products may be returned within 30 days after delivery.
A product submitted for a standard return must generally:
Be unused and unopened where applicable;
Be unworn, unwashed, and unaltered;
Remain in substantially the same condition in which it was received;
Include original packaging, accessories, tags, inserts, and components where applicable;
Have hygiene, security, or protective seals intact where relevant; and
Be accompanied by valid proof of purchase.
We may refuse a voluntary return that does not satisfy these conditions where permitted by applicable law.
2. Return Approval Is Required
Please contact us before mailing merchandise back.
You can request a return through:
Email: support@quyium.store
Phone: 304-820-9805
Please include:
Your name;
Order number;
Product you wish to return;
Reason for requesting the return; and
Photographs if the item arrived damaged, defective, incomplete, or incorrect.
After reviewing your request, Quyium Skin will provide the applicable return instructions.
Sending merchandise without prior return approval may result in processing delays.
3. Return Address
Unless we provide another return destination in writing, authorized returns should be sent to:
Quyium Skin
151 Laurel Hill Ln
Berkeley Springs, WV 25411
United States
Please package returned items securely.
When you purchase your own return shipping, we strongly recommend using a trackable carrier and keeping the tracking information until your return has been completed.
4. Return Shipping Responsibility
Return shipping depends on the reason for the return.
When the Customer Pays
Customers are responsible for return shipping costs when an eligible return results from:
A change of mind;
Personal preference;
Ordering the wrong product or variation;
No longer wanting the product; or
Another reason unrelated to a product defect or error by Quyium Skin.
Customer-paid return postage for these voluntary returns is non-refundable.
When Quyium Skin Pays
Quyium Skin will cover reasonable return shipping when a return is necessary because:
An incorrect product was sent;
The item arrived damaged;
The product was defective when received;
An ordered item was missing; or
Another verified fulfillment error attributable to Quyium Skin occurred.
Please contact us before purchasing return postage for a product you believe falls into one of these categories.
We may provide a prepaid shipping label or another approved return method.
5. Shipping Rates for Original Orders
Our current checkout shipping rates are:
Standard Shipping
FREE on orders of $70.00 or more
$8.00 on orders from $0.00 to $69.99
Express Shipping
$15.00
These charges cover shipment of the original order and are separate from return shipping.
6. Original Shipping Charges and Refunds
Original delivery charges are generally non-refundable for voluntary returns.
For example, if you pay $15.00 for Express Shipping and later return an otherwise correct and eligible item because you changed your mind, the original $15.00 Express Shipping fee will ordinarily not be refunded.
If the original order qualified for FREE Standard Shipping, Quyium Skin will not later impose the regular $8.00 Standard Shipping fee solely because an eligible item is returned.
If a return is necessary because of a verified defect, damage, incorrect product, or fulfillment error attributable to Quyium Skin, applicable original shipping charges will be handled as part of the resolution where appropriate.
Nothing in this section limits a refund that is required under applicable law.
7. Special Conditions for Skincare and Beauty Products
Because certain skincare, cosmetic, and personal-care products cannot safely be resold after opening or use, additional return restrictions apply.
Subject to applicable law, we generally cannot accept a voluntary change-of-mind return for:
Opened skincare products;
Used skincare products;
Opened or used cosmetics;
Personal-care or hygiene products after use;
Products with broken or removed hygiene seals;
Products contaminated after delivery; or
Other products that cannot reasonably be resold for health, hygiene, or safety reasons.
These restrictions do not prevent you from contacting us about products that arrived damaged, defective, incorrect, or materially different from what was ordered.
8. Additional Non-Returnable Items
The following products may also be excluded from voluntary returns:
Gift cards;
Personalized or customized goods;
Merchandise expressly identified as Final Sale before purchase;
Products materially altered after delivery;
Products damaged through misuse or improper care; and
Other merchandise clearly identified as non-returnable before checkout.
If you are uncertain about return eligibility, please contact support@quyium.store before sending the product.
9. Final Sale
Products clearly identified as Final Sale or Non-Returnable before checkout generally cannot be returned simply because the customer changed their mind.
However, a Final Sale designation does not remove rights or remedies that cannot legally be waived, including applicable remedies involving defective, damaged, incorrect, or materially misrepresented goods.
10. Promotional and Discounted Products
Discounted merchandise is not automatically Final Sale.
Unless a discounted product was clearly marked Final Sale or otherwise non-returnable before purchase, it may qualify for return if it satisfies all other requirements of this policy.
11. Review of Returned Merchandise
After an authorized return is delivered to us, Quyium Skin will review the product before issuing a refund.
We may verify:
That the correct product was returned;
The condition of the merchandise;
Whether it has been opened or used;
Whether components or accessories are missing;
Whether applicable seals remain intact; and
Whether the return otherwise meets the conditions of this policy.
We will notify you after the review has been completed.
A refund may be denied if the merchandise does not meet the stated return conditions and applicable law allows us to do so.
12. Approved Refunds
Approved refunds will generally be returned to the original payment method used for the order.
After receiving and inspecting an eligible return, we aim to initiate the refund within 10 business days.
After we issue the refund, your bank, credit card company, Shopify payment provider, or other financial institution may require additional time to post the credit to your account.
The exact posting time can vary depending on your financial institution and location.
If more than 15 business days have passed after we notify you that your refund has been approved and you still have not received the funds, contact:
support@quyium.store
13. No Restocking Fee
Quyium Skin does not charge a restocking fee on eligible returns accepted under this policy.
Return shipping expenses and original delivery charges are separate from a restocking fee and may still be the customer's responsibility where this policy states that they are non-refundable.
14. Damaged Orders
Please inspect your package after it is delivered.
If merchandise arrives damaged, contact us and provide your order number together with photographs of:
The damaged product;
The product packaging; and
The shipping package where relevant.
Please keep the item and its packaging while we review your request.
Once the issue is verified, we may offer a replacement, refund, or another appropriate remedy depending on the circumstances.
15. Defective Merchandise
If you believe a product was defective when delivered, contact support@quyium.store.
We may request photographs or other reasonable information to help us evaluate the issue.
A verified defect may qualify for an appropriate replacement, refund, or other remedy.
16. Incorrect or Missing Items
If your shipment contains a product that you did not order, or an item is missing, contact us before returning anything.
Where Quyium Skin is responsible for the fulfillment error, the customer will not be required to pay reasonable return shipping necessary to correct the error.
17. Exchanges
We may accommodate exchanges when replacement inventory is available.
Because inventory availability can change, exchanges cannot be guaranteed.
For customer-preference exchanges, it may be faster to return the original eligible product and place a separate order for the replacement item.
Where an exchange is necessary because of a verified defect or fulfillment error, we will provide appropriate instructions.
18. Cancelling an Order
To request cancellation before shipment, contact:
support@quyium.store
Please contact us as soon as possible.
We will attempt to stop fulfillment when reasonably possible, but cancellation cannot be guaranteed once the order has been processed, packed, or transferred to a carrier.
If an order has already shipped, the merchandise may qualify for return after delivery under this policy.
This provision does not limit any cancellation right required by applicable law.
19. Shipping Delays
Quyium Skin intends to ship orders within the timeframe communicated to customers at the time of purchase.
For online orders governed by applicable federal shipping rules, if we cannot ship within the timeframe stated to you, or within the applicable legal period when no timeframe was specified, we will provide any notice, cancellation opportunity, consent request, or refund required by law.
A customer will not be required to accept an indefinite shipping delay when applicable law provides the right to cancel.
20. Orders That Cannot Be Shipped
If we determine that an order cannot be shipped, we may cancel the affected order and provide the appropriate refund.
Where the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires a refund for unshipped merchandise, Quyium Skin will issue the amounts required by that Rule.
A legally required refund for unshipped merchandise will not be replaced with store credit unless the customer voluntarily agrees to an alternative permitted by law.
21. Returned-to-Sender Packages
Orders may be returned to us when:
An incomplete or incorrect shipping address was provided;
Delivery was refused;
A package was not collected; or
The carrier could not complete delivery.
When the package reaches Quyium Skin, we will inspect the merchandise and review the circumstances.
If the delivery problem resulted from customer-provided information or another customer-related issue, original shipping charges may remain non-refundable where permitted by law.
Where Quyium Skin caused the delivery problem, we will provide an appropriate resolution.
22. Customer-Arranged Return Shipments
When customers purchase their own return shipping, the returned merchandise remains their responsibility until it reaches the authorized return location.
For this reason, we recommend using a carrier that provides tracking.
Quyium Skin cannot guarantee a refund for a customer-arranged return that never reaches us, except where applicable law provides otherwise.
23. West Virginia Consumer Protection
Quyium Skin intends to operate this Return and Refund Policy consistently with applicable West Virginia and federal consumer protection requirements.
We do not intend to use any provision of this policy to make a false, misleading, deceptive, or materially incomplete representation concerning a customer's purchase or rights.
If applicable law gives a customer a right or remedy that is greater than the terms stated in this policy, the applicable legal requirement will control.
24. Return Abuse and Fraud
We may reject a return where there is reasonable evidence of:
Product substitution;
Return fraud;
Deliberate misuse of merchandise;
Material alteration of the item; or
Abuse of the return process.
Any determination will be based on the individual circumstances.
This section will not be used to deny valid claims involving defective, damaged, incorrectly supplied, or legally nonconforming merchandise.
25. Contact Quyium Skin
For questions regarding a return, refund, exchange, cancellation, damaged order, or this policy, contact:
Quyium Skin
151 Laurel Hill Ln
Berkeley Springs, WV 25411
United States
Phone: 304-820-9805
Email: support@quyium.store
For return and refund requests, email is recommended so that both you and Quyium Skin have a written record of the request and any instructions provided.